Return Policy
At Hikstik, we are committed to delivering custom wooden lacrosse shafts of the highest quality. While custom items cannot be returned, we do offer a 30-day warranty on all shafts to ensure you receive a product that meets our high standards.
What's covered: Cracks or defects in the shaft that are not caused by misuse or improper handling.
What's not covered: Damage caused by misuse, such as intentional abuse or improper use of the shaft.
How to Submit a Warranty Claim: If your shaft experiences a defect or crack within the 30-day warranty period, simply email our customer service team at hikstiksales@gmail.com. To help us solve your issue quickly, please include:
- A clear picture of the damaged shaft.
- A description of what happened when the damage occurred.
What to Expect: Once we've received your claim, our team will promptly review your submission and, if approved, we'll send you a replacement shaft.
Since we've been in business, we've sold thousands of lacrosse shafts and we are committed to providing reliable, high-quality products to every customer.
Damages and Issues
Please inspect your order upon receiving it and contact us immediately if it's defective, damaged, or incorrect. We'll evaluate the issue and make it right.